Thank you for shopping at UNIOPPO. We are committed to providing you with high-quality products and an exceptional service experience. To protect your consumer rights and ensure the smooth operation of our store, please carefully read our policies regarding physical products, Curation Shopping Services, and Membership subscriptions.

1. Physical Products Return & Exchange Policy

If you purchase physical items directly from our website, we offer a 14-day return and exchange guarantee.

• Return Window: You have 14 days from the date you receive your package to request a return or exchange.
• Item Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must be in its original packaging with all tags and accessories attached. Items showing signs of wear or damage affecting resale value cannot be accepted.
• Return Shipping Costs:
  • If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), UNIOPPO will cover all return shipping costs.
  • If the return is due to personal reasons (e.g., change of mind, wrong size, or color chosen), you will be responsible for paying the return shipping costs.
• Final Sale Items: Any items explicitly marked as “Final Sale” or “Clearance” cannot be returned or exchanged unless they arrive damaged or defective.

2. Curation Shopping Services Refund Policy

Our curation shopping reports are highly customized, personalized digital services. Their refund rules are as follows:

• Before Service Begins: If you submit a curation request but change your mind before our expert team starts working on your report (typically within 2 hours of submission), you are entitled to a full refund.
• After Delivery / In-Progress: Because the curation report involves immediate manual labor and research time, no refunds will be issued once the custom report has been generated, drafted, or sent to your email address.
• Satisfaction Guarantee: If you are not fully satisfied with your curation results, please contact us within 48 hours of receiving your email. We will provide one complimentary revision/fine-tuning session to adjust the product matches to better fit your needs.

3. Membership Subscription Refund Policy

• Automatic Renewals: Membership subscriptions grant immediate access to digital perks and exclusive pricing. Once a recurring cycle has been successfully billed, the membership fee for that current cycle is non-refundable.
• Cancel Anytime: You can cancel your subscription at any time directly through your My Account dashboard. Cancellation will stop all future automatic renewals. You will continue to enjoy your member perks until the end of your current billing period.

4. Refund Processing Workflow

1. Submit Your Request: Contact us at shop@unioppo.com or via our Contact Page with your order number, reason for return, and clear photos of the item if it is a physical product issue.
2. Review & Inspection: Once we receive your request (or your returned physical item is checked back into our warehouse), we will inspect it and notify you of the approval or rejection of your refund within 3–5 business days.
3. Original Payment Reimbursement: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment.
4. Processing Time: Please note that it may take 5–10 business days for the funds to officially post to your bank or credit card account, depending on your financial provider’s processing speeds.

5. Third-Party Marketplace Disclaimer

For items recommended in your Curation Report that require you to click external links and check out on third-party platforms (such as Amazon, independent brand sites, etc.), their respective return, exchange, and refund policies apply. UNIOPPO cannot manage, intervene in, or process refunds for purchases made outside of unioppo.com.

6. Contact Us

If you have any questions about our Refund and Returns Policy or need help starting a return request, please reach out to us:

Support Email: shop@unioppo.com

Official Contact Page: unioppo.com